COTRIVEN FM · Shipping Policy
Shipping Policy
Last updated 27 September 2026
Every COTRIVEN piece is printed to order after you buy it. This page explains where we ship, what it costs, how long it takes and what happens at customs. Delivery costs are always shown in your currency before you pay.
Where we ship
We currently deliver to 17 countries: the United States, Canada, the United Kingdom, Ireland, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Spain, Italy, Portugal, Finland, Denmark, Sweden and Norway. We do not ship to PO boxes, parcel lockers outside these countries, or forwarding addresses. If your country is not listed, we are not able to accept your order yet.
Processing time
Because each piece is printed after you order, please allow 2–4 business days for printing, quality check and packing before dispatch. Business days are Monday to Friday, excluding UK public holidays. You will receive an email with your tracking number as soon as your parcel leaves.
Delivery rates and times
One flat rate per order, whatever the number of items. Delivery times are counted in business days after dispatch.
| Destination | Method | Cost | Delivery after dispatch |
|---|---|---|---|
| United Kingdom | Tracked standard | £4.90 GBP | 3–6 business days |
| Germany, Austria, Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Spain, Italy, Portugal | Tracked standard | €6.90 EUR | 5–10 business days |
| Denmark | Tracked standard | 49 kr. DKK | 5–9 business days |
| Sweden | Tracked standard | 79 kr SEK | 5–9 business days |
| Norway | Tracked standard | 89 kr NOK | 6–10 business days |
| United States | Tracked standard | $6.90 USD | 6–12 business days |
| Canada | Tracked standard | CA$11.90 CAD | 6–12 business days |
So, for example, an order to Copenhagen is usually with you 7–13 business days after you order (2–4 days printing plus 5–9 days in transit). Delivery estimates are not guaranteed: carriers can be slower around holidays or in bad weather.
Customs, duties and import taxes
Orders to Norway, the United States and Canada, and any order that crosses a customs border, may be subject to import duties, taxes (such as VAT or GST) and carrier handling fees charged by the destination country. Unless your checkout shows that these charges are already included, they are payable by the recipient to the carrier on delivery. We declare the true value of every parcel and cannot mark orders as gifts. If you refuse a parcel because of import charges, we will refund the price of the goods once the parcel is returned to us, minus the original delivery cost and any return charges the carrier bills us.
Tracking, delays and lost parcels
- Your tracking link is in your dispatch email and in your account (if you created one).
- If tracking has not moved for 7 business days, or your parcel has not arrived 10 business days after the latest estimate, email us at support@cotriven.shop with your order number. We will open a claim with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund, whichever you prefer.
- If a parcel arrives damaged, please photograph the packaging and the item and email us within 14 days of delivery.
Wrong or incomplete address
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away — we can change the address until your order is printed. If a parcel is returned to us because the address was incomplete or incorrect, we can re-send it once you pay the delivery cost again, or refund the goods minus delivery.
Questions
Email support@cotriven.shop or call +44 7823 588751 (Monday–Friday, 09:00–17:00 UK time). We reply within 1 business day.