Returns & Refunds

We want every piece to feel right. If it doesn’t, you can return it. This policy covers returns, refunds, cancellations and faulty items, and it adds to — never replaces — your statutory rights.

At a glance

• 30 days from delivery to return unworn pieces for a refund.
• Customers in the EU and UK also have a statutory 14-day right of withdrawal (see below).
• Refunds go back to your original payment method within 14 days of us receiving your return (or proof you sent it).
• Faulty, damaged or wrong items: we cover all costs.

How to return something

1. Email support@cotriven.shop with your order number and the items you want to return. A reason is welcome but not required.
2. Within 1 business day we send you a return authorisation and the return address. Please do not send returns to our registered office address — it is not a returns facility and parcels sent there cannot be processed.
3. Pack the items securely, include your order number, and send them with a tracked service. Keep your proof of postage.
4. We confirm by email when your return arrives and issue your refund.

Conditions

• Items must be unworn, unwashed and in the condition you received them, with any labels still attached.
• For hygiene reasons, please try caps and beanies on over your hair only; they can be returned if unworn.
• Sets (for example the After Midnight Set) are returned as a set, because they are priced together.
• If a returned item has been worn, washed or damaged, we may reduce the refund to reflect the loss in value, or send the item back to you.

Refunds

• We refund the price you paid for the returned items, to the same payment method and in the same currency.
• If you return a whole order within the 14-day withdrawal period, we also refund the original standard delivery cost.
• Return postage is paid by you, unless the item is faulty, damaged or not what you ordered.
• We issue refunds within 14 days of receiving the return, or of receiving proof that you sent it back, whichever is earlier. Your bank or card provider may take a further 3–10 business days to show the refund.
• We do not charge restocking fees.

Exchanges

Want a different size? Return the original for a refund and place a new order — this is the quickest way to get the size you want, because every piece is printed to order.

Faulty, damaged or wrong items

If something arrives with a print or manufacturing fault, is damaged in transit, or isn’t what you ordered, email us within 30 days of delivery with a photo. We will send a free return label or, for obvious faults, ask you to keep the item, and then offer a replacement or a full refund including delivery. This does not affect your legal rights for faulty goods, which in the UK and EU last beyond 30 days.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Email us as soon as possible with your order number; if printing has not started we cancel it and refund you in full within 3 business days. If printing has already started, we can still cancel, or you can use your right of withdrawal after delivery. We do not offer subscriptions or recurring charges.

Your right of withdrawal (EU and UK customers)

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a person you name (other than the carrier), receive the goods. If your order arrives in several parcels, the period runs from the day you receive the last one.

To exercise the right of withdrawal, tell us of your decision with a clear statement — for example by email to support@cotriven.shop — to GRINDSTORE LIMITED (trading as COTRIVEN), Summerhill House, Sculthorpe Road, Fakenham, Norfolk, England, NR21 9HA, telephone +44 7823 588751. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is enough to send your notice before the withdrawal period expires.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, unless you expressly agree otherwise; you will not incur any fees for this. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. Please send the goods back to the return address we give you without undue delay and no later than 14 days after telling us. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Chargebacks and disputes

If something has gone wrong, please contact us first — we can almost always fix it faster than a card dispute. This does not limit your right to contact your card issuer or payment provider.