COTRIVEN FM · FAQ
FAQ
Last updated 27 September 2026
Everything about ordering, delivery, returns and fit.
Short answers to what people ask most. Can’t find yours? Email support@cotriven.shop — we reply within 1 business day.
Orders
What does “printed to order” mean?
We don’t keep shelves of finished stock. When you order, your piece is printed, checked and packed for you, which takes 2–4 business days before dispatch. It means less waste and every graphic stays available in every size.
Can I change or cancel my order?
Yes, free of charge until it is dispatched. Email us with your order number as soon as possible. See Returns & Refunds for details.
Will I get an order confirmation?
Yes — an email straight after you order, and another with tracking when your parcel is dispatched. If nothing arrives within an hour, check your spam folder or email us.
Delivery
Where do you ship, and how much is it?
To 17 countries in North America and Europe, with one flat tracked rate per order: for example £4.90 to the UK, €6.90 to Germany, 49 kr. to Denmark and $6.90 to the US. The full table is in our Shipping Policy.
How long will it take?
2–4 business days to print and dispatch, then 3–6 business days to the UK, 5–10 within the EU, 5–9 to Denmark and Sweden, 6–10 to Norway, and 6–12 to the US and Canada.
Will I pay customs or import taxes?
Deliveries that cross a customs border — for example to Norway, the US or Canada — may be charged import duties or taxes by the destination country, payable to the carrier unless checkout shows they are included. See the customs section of our Shipping Policy.
Returns
Can I return something?
Yes. Unworn pieces can be returned within 30 days of delivery. EU and UK customers also have a statutory 14-day right of withdrawal. Email us to start a return — please don’t send parcels to our registered office.
When will I get my refund?
Within 14 days of us receiving your return (or proof you sent it), to your original payment method.
Something arrived faulty or wrong.
Sorry about that. Email a photo within 30 days of delivery and we’ll replace it or refund you in full, including delivery.
Products and sizing
How do your pieces fit?
Tees, long sleeves and light sweatshirts have a relaxed fit with dropped shoulders. If you’re between sizes, take your usual size for a relaxed look or size down for a closer fit. Measurements are in our Size Guide.
Who designs the graphics?
Every graphic is drawn by COTRIVEN. We don’t sell band, film or game merchandise, and we don’t use artist likenesses or record artwork.
How should I wash my piece?
Machine wash cold, inside out, and skip the tumble dryer. Never iron directly on the print. Care details are on each product page.
What does the number on each product mean?
It’s the piece’s frequency. Every design has its own spot on our FM dial (87.5–108.0), and each channel — tees, long sleeves, sweatshirts, carry & caps — has its own band.
Payment
Which payment methods do you accept?
Major credit and debit cards via Stripe, and PayPal where offered. The methods available for your order are shown at checkout. See Payment & Security.
Which currency will I pay in?
The currency of your delivery country: USD, EUR, GBP, DKK, SEK, NOK or CAD. The code is shown next to every price, and you can change your country with the region button at the top of the page.
What will appear on my card statement?
COTRIVEN.