Help desk
FAQ
Sizing and fit
How do COTRIVEN tees fit?
Tees, long sleeves and hoodies use one boxy, relaxed pattern with dropped shoulders. If you like a closer fit, take one size down. Exact measurements are in our Size guide.
Do caps and beanies come in sizes?
No, they are one size. Caps have an adjustable strap at the back.
Prints
What is the difference between screen print, puff print and embroidery?
Screen print is flat ink pushed through a mesh screen, good for sharp lines and type. Puff print uses an ink that rises when heated, so the design stands up from the fabric and has texture. Embroidery is stitched thread. Each product page lists the technique and the print size.
Are the radio stations real?
No. Every station, call sign and frequency in our designs is fictional and drawn by us. We do not use the names or logos of real broadcasters, bands or records.
How should I wash printed pieces?
Always follow the care label sewn into the garment. As a general tip for printed and embroidered clothing, turn it inside out before washing and do not iron directly over the print.
Orders and payment
Which currencies can I pay in?
Prices follow your delivery country: British pounds, euros, Danish kroner, Swedish kronor, Norwegian kroner, Swiss francs or US dollars. You can change the delivery country from the region menu at the top of every page.
How can I pay?
The payment methods available for your order are shown at checkout. Card details are handled by our payment provider and never stored by us.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Email support@cotriven.shop with your order number as soon as possible.
Delivery
Where do you deliver and how much does it cost?
We deliver to the UK, 13 EU countries, Norway, Switzerland, the US and Canada. Costs and times for each destination are on our Shipping & delivery page and are shown at checkout before you pay.
Will I pay import charges?
Orders are sent from the United Kingdom. Outside the UK, import VAT, duties and carrier fees may be charged on delivery and are paid by the recipient unless checkout clearly says otherwise.
Can I track my parcel?
Yes. Every order is sent with tracking, and we email you the tracking number when it leaves us.
Returns
What is your returns policy?
You can return unworn, unwashed items within 30 days of delivery. UK and EU consumers also have a statutory 14-day right of withdrawal. Everything is explained on our Returns & withdrawal page.
Can I exchange a size?
We do not swap items directly. Return the item for a refund and place a new order in the size you need.