Small print
Shipping & delivery
Where we deliver
We deliver to the United Kingdom, Ireland, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Finland, Denmark, Sweden, Norway, Switzerland, the United States and Canada. If your country is not listed, we cannot deliver there yet.
We deliver only to the address entered at checkout. If you need to change the address, contact us before your order is dispatched. We cannot redirect parcels once they are on their way.
Where we ship from
Orders are packed and dispatched from our address in England: PETER APPAREL LIMITED, 28 First Avenue, Enfield, England, EN1 1BL, United Kingdom. This is not a shop.
Delivery costs and times
| Destination | Cost | Estimated delivery |
|---|---|---|
| United Kingdom | £5 | 3–5 business days |
| Euro countries listed above | €9 | 5–9 business days |
| Denmark | 69 kr. | 5–9 business days |
| Sweden | 99 kr | 5–9 business days |
| Norway | 109 kr | 6–10 business days |
| Switzerland | CHF 12 | 6–10 business days |
| United States and Canada | $12 | 6–12 business days |
The delivery cost for your order is shown in the bag and at checkout before you pay. Delivery times start when your order is dispatched. We aim to dispatch orders within 1–3 business days of payment. Business days are Monday to Friday, excluding UK public holidays.
Every order is sent with a tracking number. We email it to you when your parcel leaves us.
Customs, import VAT and duties
Orders are sent from Enfield, England, United Kingdom. For deliveries outside the UK, your order is an import into your country.
- EU countries: import VAT and, where applicable, customs duty may be charged on delivery by the carrier or customs authority, together with any handling fee the carrier charges.
- Norway and Switzerland: import VAT, duties and carrier handling fees may be charged on delivery.
- United States and Canada: import duties, taxes and carrier fees may apply to all parcels and may be collected by the carrier before or on delivery.
Unless checkout clearly states that these charges are included, they are not part of our price and are paid by the recipient. The amount depends on your country’s rules and the value of the order, so we cannot tell you the exact figure in advance. If you refuse to pay these charges and the parcel is returned to us, we refund the price of the goods but not the original delivery cost or any return charges deducted by the carrier.
Late, lost or damaged parcels
If your parcel has not arrived within 10 business days of the latest estimated date, or the tracking shows no movement for 7 business days, email us with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund.
If a parcel arrives damaged, please keep the packaging and send us photos within 14 days of delivery so we can put it right.
Questions
Email support@cotriven.shop or call +44 7823 588751 and include your order number.