Terms & Conditions

1. Who we are

This online shop at cotriven.shop is operated by PETER APPAREL LIMITED, trading as COTRIVEN, a private limited company registered in England and Wales under company number 17544756, with its registered office at 28 First Avenue, Enfield, England, EN1 1BL, United Kingdom (“we”, “us”). You can contact us at support@cotriven.shop or +44 7823 588751.

2. Scope

These terms apply to every order placed in this shop. We sell to consumers, meaning individuals buying for purposes outside their trade, business or profession. Nothing in these terms limits the mandatory rights you have as a consumer under the law of the country where you live.

3. Orders and contract

Product pages are an invitation to order, not a binding offer. By clicking the final order button at checkout you make a binding offer to buy the items in your bag. We confirm receipt of your order by email straight away; this confirmation is not yet an acceptance. The contract is formed when we send you a second email confirming dispatch. If we cannot accept your order, for example because an item is no longer available, we tell you and do not charge you, or refund you in full if payment has already been taken.

The contract language is English, or the language of the shop version you ordered in. We store the order details and email them to you; you can also see them in your account if you created one.

4. Prices and currency

Prices are shown in the currency that belongs to your delivery country (British pounds, euros, Danish kroner, Swedish kronor, Norwegian kroner, Swiss francs or US dollars) and are charged in that currency. Prices are final prices for the goods. Delivery costs are shown separately in the bag and at checkout before you place your order. Your bank may apply its own fees or exchange rates; these are outside our control.

For deliveries outside the United Kingdom, import VAT, customs duties and carrier fees may be charged by the authorities or the carrier in your country. Unless checkout clearly states otherwise, these are not included in our prices and are paid by the recipient. See Shipping & delivery.

5. Payment

You can pay with the payment methods shown at checkout. Card and wallet payments are processed securely by our payment providers; we never see or store your full card details. Payment is taken when you place your order.

6. Delivery

We deliver to the countries listed on the Shipping & delivery page, to the address you give at checkout. Delivery times are estimates. Risk of loss passes to you when the goods are delivered to you or to a person you name.

7. Right of withdrawal

If you are a consumer in the UK or the EU, you have a statutory right to withdraw from the contract within 14 days without giving any reason. The full withdrawal information and the model withdrawal form are on our Returns & withdrawal page.

8. Cancelling an order

You can cancel an order free of charge until it has been dispatched by emailing us. Once dispatched, please use the returns or withdrawal process.

9. Returns, refunds and faulty goods

In addition to the statutory right of withdrawal, we accept returns of unworn items within 30 days of delivery, as described on the Returns & withdrawal page. If goods are faulty or not as described, you have the legal rights that apply in your country, including the right to a repair, replacement, price reduction or refund.

10. Promotions

We currently do not run promotions or accept discount codes. If we run a promotion in the future, its specific terms (duration, eligible items and any limits) will be stated alongside it.

11. Delivery countries and restrictions

We only deliver to the countries listed on our shipping page. We may refuse orders that appear to be for resale in commercial quantities or that we reasonably suspect to be fraudulent.

12. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for breach of your statutory consumer rights.

13. Designs and content

All prints, graphics, photographs and texts in this shop are our own or used with permission. The radio stations, call signs and frequencies in our designs are fictional. You may not copy or reuse our designs or content for commercial purposes without our written permission.

14. Complaints

If you have a complaint, please email support@cotriven.shop. We aim to reply within two business days and to resolve complaints quickly. We are not obliged and do not offer to take part in alternative dispute resolution proceedings before a consumer arbitration board.

15. Applicable law and courts

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, you also keep the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country.

16. Changes

We may update these terms from time to time. The version that applies to your order is the one shown at the time you placed it.