{"id":16,"date":"2026-10-28T05:48:19","date_gmt":"2026-10-28T05:48:19","guid":{"rendered":"https:\/\/cotriven.shop\/returns\/"},"modified":"2026-10-28T05:48:19","modified_gmt":"2026-10-28T05:48:19","slug":"returns","status":"publish","type":"page","link":"https:\/\/cotriven.shop\/sv\/returns\/","title":{"rendered":"Returer & \u00e5ngerr\u00e4tt"},"content":{"rendered":"
\n

In short:<\/strong> you can return unworn pieces within 30 days of delivery. If you are a consumer in the UK or the EU, you also have a statutory 14-day right of withdrawal, explained below. Faulty items are always put right at our cost.<\/p>\n<\/div>\n

30-day returns<\/h2>\n

You can return any item within 30 days of the day you, or someone you name, receive it. Items must be unworn, unwashed and in the condition you received them, so they can be sold again. Our 30-day policy is in addition to your statutory rights and does not limit them.<\/p>\n

How to return<\/h2>\n
    \n
  1. Email support@cotriven.shop<\/a> with your order number and the items you are sending back. You may also use the withdrawal form below.<\/li>\n
  2. We reply with the return address and instructions. Please do not send parcels to our registered office.<\/li>\n
  3. Pack the items securely and send them with a tracked service. Keep your proof of postage.<\/li>\n<\/ol>\n

    Return delivery costs are paid by you, unless the item is faulty or we sent the wrong item.<\/p>\n

    Exchanges<\/h2>\n

    We do not swap items directly. To change a size or colour, return the item for a refund and place a new order.<\/p>\n

    Refunds<\/h2>\n

    We refund the price of the returned items to the original payment method within 14 days of receiving them back, or of receiving proof that you have sent them, whichever is earlier. If you withdraw from your whole order within the 14-day withdrawal period, we also refund the standard delivery cost you paid. We do not charge any fee for the refund.<\/p>\n

    We may reduce a refund if an item has been handled beyond what is needed to check its nature, characteristics and fit, for example if it has been worn, washed or damaged.<\/p>\n

    Cancelling an order<\/h2>\n

    If you change your mind before we dispatch your order, email us as soon as possible. If the order has not left us, we cancel it and refund you in full. If it has already been dispatched, please return it as described above.<\/p>\n

    Faulty or wrong items<\/h2>\n

    If an item is faulty, damaged or not what you ordered, email us with your order number and photos. We will offer a repair, replacement or refund, including any delivery costs, in line with your statutory rights. In the UK, the Consumer Rights Act 2015 gives you a short-term right to reject faulty goods within 30 days. In the EU, you have a legal guarantee of conformity of at least two years from delivery.<\/p>\n

    Right of withdrawal (UK and EU consumers)<\/h2>\n

    Right of withdrawal<\/h3>\n

    You have the right to withdraw from this contract within 14 days without giving any reason.<\/p>\n

    The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where you order several goods in one order and they are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.<\/p>\n

    To exercise the right of withdrawal, you must inform us (PETER APPAREL LIMITED, 28 First Avenue, Enfield, England, EN1 1BL, United Kingdom; email: support@cotriven.shop; telephone: +44 7823 588751) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.<\/p>\n

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n

    Effects of withdrawal<\/h3>\n

    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.<\/p>\n

    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.<\/p>\n

    You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please contact us first for the return address.<\/p>\n

    You will have to bear the direct cost of returning the goods.<\/p>\n

    You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.<\/p>\n

    Model withdrawal form<\/h3>\n

    (Complete and return this form only if you wish to withdraw from the contract.)<\/p>\n

    \n

    To: PETER APPAREL LIMITED (COTRIVEN), 28 First Avenue, Enfield, England, EN1 1BL, United Kingdom, email: support@cotriven.shop<\/p>\n

    I\/We (*) hereby give notice that I\/We (*) withdraw from my\/our (*) contract of sale of the following goods (*):<\/p>\n

    Ordered on (*) \/ received on (*):<\/p>\n

    Name of consumer(s):<\/p>\n

    Address of consumer(s):<\/p>\n

    Signature of consumer(s) (only if this form is notified on paper):<\/p>\n

    Date:<\/p>\n

    (*) Delete as appropriate.<\/p>\n<\/div>\n

    Disputes and chargebacks<\/h2>\n

    If something has gone wrong, please contact us first. Most problems can be solved quickly by email. If you open a dispute or chargeback with your bank or payment provider, we will respond to it with the order and delivery records we hold.<\/p>\n","protected":false},"excerpt":{"rendered":"

    30 dagars returr\u00e4tt, 14 dagars \u00e5ngerr\u00e4tt f\u00f6r konsumenter i Storbritannien och EU, \u00e5terbetalningar och felaktiga varor.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cotriven.shop\/sv\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cotriven.shop\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cotriven.shop\/sv\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/cotriven.shop\/sv\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/cotriven.shop\/sv\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/cotriven.shop\/sv\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}